Terms & Conditions
1. Acceptance of Terms
By accessing or using the website and online ordering page of KITCHENMAN TRADING SDN BHD, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
2. Who We Are
KITCHENMAN TRADING SDN BHD is a retail business located in Kuala Lumpur, Malaysia. We specialize in providing a variety of products and services available for online purchase.
3. Eligibility
To use our website and place orders, you must be at least [minimum age] years old. You agree to provide accurate and complete information when creating an account or placing an order. If you are under [minimum age], you must have the permission of a parent or guardian to use our services.
4. Your Account
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot be held liable for any loss or damage arising from your failure to comply with this obligation.
5. Acceptable Use of the Website
You agree to use our website only for lawful purposes. You must not misuse our website by committing any unlawful acts, scraping data, interfering with the website's functionality, or attempting to gain unauthorized access to our systems.
6. Products, Services and Availability
All product descriptions and images on our website are for illustrative purposes only. While we strive to keep our inventory updated, items may sell out, and availability is not guaranteed. We reserve the right to discontinue any product or service at any time without notice.
7. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected items. A confirmation email will be sent to you once your order has been accepted. However, we reserve the right to decline or cancel an order at our discretion, especially in cases of item unavailability or pricing errors.
8. Prices, Taxes and Charges
All prices listed on our website are in Ringgit Malaysia (RM) and may be subject to applicable taxes and service charges. We reserve the right to change prices at any time before your order is accepted.
9. Payment
We accept various payment methods, which will be clearly indicated on our website. Payment will be taken at the time of order placement, and your order will only be fulfilled once the payment has cleared.
10. Collection and Delivery
For information regarding collection and delivery, please refer to our Delivery Policy, which outlines the procedures and options available for receiving your order.
11. Returns, Exchanges and Refunds
All purchases are NON-REFUNDABLE. This does not affect your rights under the Consumer Protection Act 1999. If you receive a faulty item, or if an item is not as described or not provided as agreed, we will ensure it is put right through repair, replacement, or refund. Please note that items CANNOT be exchanged. For more details, please refer to our Returns & Refund Policy.
12. Faulty Items and Warranty
Under the Consumer Protection Act 1999, you have the right to receive goods that are of satisfactory quality and fit for purpose. If you receive a faulty item, please contact us. Any manufacturer's warranty will also apply where relevant.
13. Vouchers, Packages and Promotions
Any vouchers, packages, or promotions offered are subject to specific validity periods and terms. These offers are non-transferable and cannot be exchanged for cash unless explicitly stated. Unless otherwise noted, vouchers cannot be combined with other promotions.
14. Intellectual Property
All content on our website, including text, images, logos, and branding, is owned by KITCHENMAN TRADING SDN BHD. You are not permitted to use, reproduce, or distribute any content without our express written consent.
15. Third-Party Links and Services
Our website may contain links to third-party websites or services. These third parties have their own terms and conditions, and we are not responsible for their content or practices. Please review their terms before engaging with them.
16. Privacy
For information on how we collect and use your personal data, please refer to our Privacy Notice, which complies with the Personal Data Protection Act 2010 (PDPA 2010).
17. Limitation of Liability
To the extent permitted by Malaysian law, our liability is limited to the value of the order placed. Nothing in these Terms excludes or limits our liability for any matter that cannot lawfully be excluded or limited.
18. Indemnity
You agree to indemnify and hold KITCHENMAN TRADING SDN BHD harmless from any claims, losses, damages, liabilities, costs, or expenses arising from your use of our website or your violation of these Terms and Conditions.
19. Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of our website after any changes indicates your acceptance of the new terms. The last updated date for these terms is [date].
20. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
21. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please feel free to reach out to us at info@abc.com. We are here to help!